| |
| |
|
|
What information is needed to use www.EZcardview.com? To use EZcardview, click on the "Sign In" button located at the top of the page. You will be asked to provide certain personal information pertaining to your Credit Card account. This information helps us to authenticate you and to provide you with the correct account information. Return to top What security measures does this service use? We use advanced encryption techniques, including Secure Socket Layer technology, to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information. For additional security tips see the Security and Privacy Policy tab. Return to top How much does it cost to view my transaction activity online? EZcardview is a free service provided to you as a feature of your Credit Card. Return to top What account information can I see online? You can view account summary information and your monthly transaction activity for the current billing cycle and six previous billing cycles. For your convenience, you can also view your transaction activity since your last statement. Return to top Who do I contact if I have an issue with an item within my online transaction activity? If you have questions about charges to your account, transactions on your account or any other account information displayed on this Website, please call (866) 256-2273. Return to top If I use this service, will I still get a paper statement in the mail? Unless you elect to receive your statement online, use of this service will not have any effect on whether or not you get a paper statement in the mail Return to top What if my Credit Card is lost or stolen? If you have a lost or stolen Credit Card or are missing a Credit Card, report it immediately to our 24-hour Lost/Stolen number, (866) 563-1335. We will cancel your card and send you a new one. Return to top What if there are unauthorized charges on my account? You should call us right away at (866) 256-2273. Return to top What if I want to dispute a charge on my statement? If you have a problem with the quality of property or services that you have purchased or you have not received goods or services ordered with your Credit Card, and you have tried in good faith to correct the problem with the merchant, please call us at (866) 256-2273. Return to top How many payments can I make? You can only make payments to your Credit Card account. There is no limit to the number of payments that may be made in any given month, except that the total amount of payments made for a Credit Card are limited to the outstanding balance owed on the account. All other payments above the outstanding balance may not be authorized. Return to top What payment options are available with EZcardview? You can set up a recurring automatic payment or make a one-time payment at www.EZcardview.com. To avoid incurring finance or other charges imposed by First Bank, you must schedule a payment sufficiently in advance of the payment due date. You must schedule the payment in accordance with the instructions displayed on the Make Payment screens. Return to top Can I cancel automatic payments once I have activated this service? You have the ability to turn off automatic payments from recurring. Once logged into www.EZcardview.com, from the Monthly Auto Pay screen select TURN AUTO PAY OFF. By turning auto pay off, you have cancelled future recurring payments. In some cases, you may have cancelled the current month���s Credit Card payment and you may be required to make payment by other means, e.g. by mailing or phoning in the payment in order to avoid finance charges and other fees on your Credit Card. Please contact BankCard Services by dialing (866) 256-2273 with any questions pertaining to the timing of payment cancellation. Return to top Can I cancel a one-time payment using EZcardview? You can���t cancel a one- time payment once it has been submitted. If you have questions you should contact BankCard Services by dialing (866) 256-2273. Return to top How do I view payment history on my account? To view your payment history, select ONLINE PAYMENT HISTORY from the PAYMENT tab located at www.EZcardview.com. Return to top Where do I send my payments? Please send all Credit Card payments via regular mail to: First Bank BankCard Services PO Box 925 Troy, NC 27371-0925 Please include your Credit Card account number on your check. Return to top |
|
|